Support philosophy

OnCall DBA strives for excellence in the support it provides to all customers regardless of the organisations size or industry vertical.  Our support model is based on a collaborative pro-active approach.

Traditional DBA support model

In the traditional break-fix database support model, your interests are at odds with those of your service provider:

• The break-fix Database support provider has no financial incentive to make your systems as stable as possible, they make money every time you have a problem.
• They don’t invest in Pro-active monitoring and back to base alerting because there is no incentive for them to do so.
• You don’t benefit from having a team of senior DBA’s to call upon.  It’s often a “best effort” service – response times are variable and guarantees are seldom made.
• Your greatest Database disasters are their most profitable jobs.

OnCall DBA support model

Assists businesses to identify their Database needs

• What do you want to be able to do?
• What are you trying to achieve?
• What technologies are available to help make your commercial lives easier?

If there are gaps between current infrastructure and business requirements, we can:

• Design and quote on the most practical, cost effective way to bridge that gap.
• Our no-nonsense approach means our solutions will utilise existing infrastructure, SQL Server Instances, licenses to the greatest extent possible without compromising performance.
• Provide ongoing pro-active monitoring and support if required

SQL Server Deployment Planning Services

As a partner we can also provide SQL Server Deployment Planning Services (SSDPS) to customers.

SSDPS provides structured consulting engagements, delivered by qualified partners and Microsoft consultants, to conduct an in-depth assessment and develop a deployment plan for migrating to SQL Server or upgrading to new versions of SQL Server or SQL Server Business Intelligence.

Note: Your Planning Services days are based on the type and number of licenses you have with Software Assurance.  To determine eligibility go to:

https://www.microsoft.com/en-us/licensing/licensing-programs/software-assurance-planning-services-overview.aspx

The Microsoft Planning Services Partner Directory can be searched by customers at:

https://directory.partners.extranet.microsoft.com/psbproviders/

Sales and Enquiries

+61 1300 551 524
Email:sales@oncalldba.com.au

OnCall DBA is a Registered Microsoft
Partner

We offer the most

practical, cost

effective way to

monitor current

infrastructure

and business

requirements.